Refund policy

 

We believe you will be satisfied with your purchase from TV Guard. This is because we do our best to ensure they are designed and manufactured exactly the way you need them. However, we understand that sometimes a product may not be what you expect. In this unlikely event, we invite you to review the following terms regarding returning a product.

For any undamaged product, simply return the product with its original invoice (or gift certificate), accessories and packaging within 14 days of receipt; We will replace the item or offer a refund based on the original payment. method. In addition, please note the following:

Products can only be returned with a shipping label to be created by TV Guard upon your request. In the event that there is no damage to the product or defective product delivery during transportation, the shipping fee belongs to the buyer.
The following products are not refundable: Personalized products (These are the products ordered by filling in the personalization information at the time of purchase. Except for products damaged during transportation, manufacturing defect, etc.)
Tv Guard will issue you a Gift Card for products returned with a gift certificate.

For products with damaged boxes, it is important to request a damaged delivery report from the cargo company representative in order for your transactions to be concluded quickly. If you cannot declare a damaged delivery report issued by the shipping company official for the return and exchange of damaged products, TV Guard may refuse the return and exchange.